Policies

• Shipping policy

  St-Viateur Bagel ships to all Canadian provinces (territories not included) and to the United States (except for Alaska and Hawaii). Please contact us directly for other international orders.

  All orders will be shipped using our preferred providers. We are unable to accommodate shipping orders on a customer's personal shipping account. We will post tracking numbers for your order as soon as they are available.

  Canadian bound orders are shipped on different days based on the destination addresses. Generally we follow this model (except for holidays).

  West coast (Manitoba, Saskatchewan, Alberta, British Colombia): Mondays

  Atlantic provinces: Mondays & Tuesdays

  Quebec & Ontario: Mondays, Tuesdays, Wednesday and Thursdays

  Typically US bound orders are shipped out every 2nd Tuesday (except for holidays).

  Next shipping date for USA: Tuesday, Nov 5 2019
  Order by 12pm EST, Friday, Nov 1 2019 to be part of this shipment.
  Alternatively the next shipment date is on Tuesday, Nov 19 2019

  Shipping dates and delivery times are subject to change and are not guaranteed. If you have any questions about the timing of your shipment, please contact us prior to placing your order.

• Customer satisfaction & return policy

  St-Viateur Bagel prides itself on making and distributing quality products. Items are carefully packaged to maintain freshness and protect against damage during shipping. If anything appears to be wrong with your order simply notify us immediately so we can resolve the issue. Please do not return your bagels. The delivery service will not be reimbursed for returned articles.

• Refused delivery

  If you elect to refuse the delivery of the items you ordered from St-Viateur Bagel or to return items without requesting authorization, no refund will be issued. Please see our customer satisfaction & return policy section for more details.

• Privacy policy

  St-Viateur Bagel is committed to ensuring that your information stays secure. To prevent unauthorized access, we put in place physical, electronic and managerial procedures to safeguard the information we collect online. We collect information to ensure we can continuously improve our products and services. We will never sell your information. If you have any questions or concerns, please contact us.